ICT System Design & Setup
Upon evaluation of the user needs and requirements, a site survey will be conducted to further understand the environment in order to provide a design that would best fit those needs.
Technical Services
Here at NECAfone, we provide comprehensive support solution for small to large organizations. Our committed team believes in delivering value to our customers through key competencies such as:
Installation & Deployment Services
We are committed to ensure a timely completion within the set dateline for new site or cut-over from existing system.
User & Administrator Training
Hands-on training with user guides and operation manuals to offer a complete understanding of the features and configuration options available within the system.
Routine Service & Preventive Maintenance
Scheduled system health checks to prevent downtime and back-up plan for fast recovery in the case of data corruption or hardware failure.
Our Passion for Communication is present in all that we do; and we’ll like to know on what you want us to do.
OUR SERVICE COMMITMENT
01 Dedicated Helpdesk
Single point of contact equipped with helpdesk application software to register, track and manage all service and change request.
02 Availability of Spare Parts
A standard set of inventories which consists of hardware parts and license software is maintained to provide speedy replacement of faulty parts.
03 Qualified / Certified Engineers
Our professionally certified engineers are highly trained with good track record and years of experience in the field. We are always ready to provide fast and efficient response for any technical assistance required.
04 Nationwide Coverage
Our team of in-house engineers and network of service partners are able to provide services and support throughout the country.
Our Passion for Communication is present in all that we do; and we’ll like to know on what you want us to do.
SUPPORT & MAINTENANCE AGREEMENT
Comprehensive Maintenance Agreement
On-site technical service which provides an extended warranty to include replacement of faulty parts due to manufacturing defect.
General Maintenance Agreement
Covers the labour and travelling charges for onsite as well as provision for remote support and access to the technical helpdesk.
24/7 Maintenance Agreement
Round-the-clock standby inclusive of public holidays for hotels and medical centre where the operation never sleeps. Also for mission critical environment such as fire and rescue (Bomba).
Prepaid Maintenance Agreement
Entry level package with mid-level priority for on-site response time.
Ad-hoc Maintenance & Support Services
On call service assistance based on hourly rates for on a ‘as needed’ basis but subject to engineer schedule availability.
1,500
INSTALLED SITES
20,000
USERS SUPPORTED
100%
TECHNICAL SUPPORT
FRIENDLY
Our Partners
